Honeywell Cabin Services has a team of competent Account Management Representatives (AMRs) and network systems engineers dedicated to Cabin Services technical support, for a  fast, courteous and effective response.

Our customers only have to call one phone number to resolve any service or system related issue.

The Cabin Services AMRs will coordinate with the Honeywell Customer Response Center (CRC), Product Engineers, and Cabin Services technical support team for all reported systems and service issues, on a 24x7 basis. They will ensure that the customer receives a complete response, ensuring a satisfactory resolution to the reported issue.

This team will be able to assist in the re-configuring of your aircraft communication systems to provide a viable and effective alternative SATCOM communication link to replace the Magnastar (Verizon) service which is scheduled for termination later this year.

Honeywell Cabin Services has established a Communications Gateway facility on the ground, dedicated to enhancing the Satellite based communication services for its customers.

By having our select customers terminate their SATCOM HSD and IP based Voice & Data communication links via this dedicated Communications Gateway facility we can offer true end-to-end technical service coverage, and also enhance service options - such as application specific network bandwidth optimization, i.e. superior Data Compression and significantly more efficient IP telephony connections. We also support EMS CNX Network Accelerator systems at this facility.

As a systems integrator, Honeywell will ensure that all possible on board communication links are incorporated into one seamless solution for your passengers, to help them keep in touch - anywhere in the world.

•  Dedicated team of Account Management Representatives, AMRs for fast, courteous and effective response     -24x7.

•  "Only One Number to Call" customer response for any OneLink™ , OneView™ Service or system  issue.

•  Dedicated team of communication network engineers for end-to-end communication link technical    support.

•  Attractive "package" discounts on both voice and data services for customers also registered for     the  Honeywell GDC services.

•  Customized fleet usage reports available on request.

•  NEW interactive Cabin Services Website: Easy on-line-Service Registration & Activation forms,secure Log    In to customer specific account status and service specific Call records, user Documentation and much    more! -4Q 06.

•  FREE - easy "Direct-Dial" ground-to-air calling options.

•  FREE in bound (to the aircraft) Iridium calls.

•  FREE automatic e-mail notification of satellite and ground station network maintenance and outage     issues.

•  No Service Activation fees.

•  No monthly account management fee for standard SATCOM services.

•  NEW very competitive High Speed Data pricing.